Frequently Asked Questions

What are the kind of services does your company provide?

  • Water & Flood Damage Restoration
  • Fire & Smoke Damage Restoration
  • Wind & Storm Damage Restoration
  • Mold Remediation
  • Content Cleaning and restoration
  • Odor Removal
  • Commercial Restoration

What’s the standard response process for an emergency?

  • Emergency Contact
  • Inspection visit and damage assessment
  • Water removal and extraction
  • Equipment and zone preparation
  • Removal of soot
  • Damage content removal and disposal
  • Dehumidification
  • Final cleaning and sanitizing
  • Restoration ‘with’ Care

What are the levels of contaminated water?

  • Level 1: Clean Water: Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.
  • Level 2: Gray Water: Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.
  • Level 3:Black Water: Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

What are the do’s and don’ts in a water damage emergency?

  • Take care of yourself and your family first. If your home is flooded, evacuate it; if you need to go into a flooded area, wear rubber gloves and boots. The water can be harmful for you because you may be exposed to contaminated water and disease-causing bacteria.
  • Gather any important documents and salvageable possessions. These may include documents such as: all legal documents, birth certificates, passports, social security cards, insurance policies etc.
  • If you have identified the origin of the problem and if it is danger-free, attempt to stop the water current to avoid exposing the home to more damages. You may do so by closing the shut-off valves.
  • Know the location of your homes shut-off valves and how to properly close them. Always keep the proper tools in an accessible location if an emergency were to happen.
  • Open windows and doors to air out your home. This will speed up the drying process. Ventilating the area will prevent further damages and musty odors. If you have a fan available, this is the time when you can run it to help water evaporate faster.
  • If you have to leave your home, secure it and take all valuables with you.
  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.
  • Don’t attempt to fix the water damage on your own. As we mentioned before, you can do some things to prevent further damage, but the water damage restoration requires professional attention.
  • Don’t leave books, magazines or other colored items on wet carpet or floors.
  • Don’t use your household vacuum to remove water.
  • Don’t use television or other household appliances.
  • Don’t turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.
  • DO NOT attempt to clean any sewage, greywater or blackwater overflow. This is highly hazardous for your health. These waters contain health damaging bacteria. Always choose to do this through our water damage restoration services.
  • Never try to mitigate mold caused by water damage. Mold needs to be removed with chemical products that are to be handled professionally and with care.

What are the common water damage prevention tips?

  • Pay special attention to your water bill. You should always monitor it closely; a higher than usual consumption could mean you have water leak somewhere.
  • Pay attention to the homes water pressure, if it is too high, it damages pipes and plumbing fixtures.
  • Maintain your HVAC unit regularly.
  • Maintain plumbing properly; have a plumber inspect your water pipes and valves. Service your septic tank regularly. Remember, septic tanks hold black water.
  • Never drop grease or oil down the drain; habitual disposal of oil-based liquids down the drain will lead to clogged pipes and will cause water back-ups and overflows.
  • Maintain your roof in good condition. Have it inspected at least once every couple of years, especially before hurricane season.

What are the levels of fire damage?

  • Class A: Involving solid materials like wood, paper and textiles
  • Class B: Involving flammable liquids like oil, petroleum, diesel
  • Class C: Involving flammable gases
  • Class D: Involving flammable metals
  • Class E: Involving electrical appliances, lamps
  • Class F: Involving cooking oils like the ones in fryers

What are the common fire prevention tips?

  • Maintain and check your security system regularly. Systems like smoke detectors and alarms to detect any fire alert should be tested monthly.
  • Discuss an evacuation plan with your family. Put an evacuation plan in place in case of emergencies and make sure that you are discussing possible escape routes with all living in the home.
  • Do not store flammable fluids near fire sources or extremely hot areas.
  • Always check electrical appliances and electrical terminals: short circuits can cause fires too.

What are the common tips to follow before fire damage restoration begins?

  • Always follow the advice of the professionals. This is for your family’s safety. Remember to trust the professionals and their expertise. They know what to do during emergency situations and will advise you accordingly to keep and your family out of harm’s way.
  • Do not remove debris yourself. This is a job for professionals.
  • Don’t attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting our dedicated team.
  • Don’t attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don’t use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don’t turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don’t send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.
  • Damage left by the fire may leave structural damage. This will make reentry to your home unsafe. Do not reenter the home unless otherwise directed by the fire department.
  • Cleaning the affected area, will require a professional deep cleaning. This cleanup will be done during the restoration process; do not attempt to do it yourself.

What are the common tips to follow during a mold remediation process?

  • Keep pets away from the home during the mitigation.
  • Stay away from the area infected with mold.
  • During the process find an alternate location to be at. Sanitation involves the use of hazardous products that are also harmful if inhaled.
  • Always keep in mind that any mold remediation would not be complete if the source of the mold is not identified.
  • Finding sources of moisture such as: plumbing leaks, rain or ground water seepage are crucial.

What is mold?

Mold is a variation of fungi that grow in many areas. It is made up of small organisms that are harmless until they reproduce. Mold reproduces by means of tiny, lightweight spores that travel through the air in small amounts. The spores are usually harmless, but when they land on damp areas in your home, they start to grow and spread.Mold grows in areas such as:

  • In or on the walls of a home
  • Ceilings
  • Wood
  • Bathrooms
  • Large amounts of paper
  • Accumulated Dust (dust bunnies)
  • Its growth sources are uncontrolled humidity and water condensation in areas of the home. Moisture that is present may be due to any or a combination of: water damage, water leaks, flooding, a large area of condensation, storm damages; that created condensation in the roof of the home etc.
  • Moisture is the main cause for mold propagation, but a warmer climate is another favorable component to its growth as well. Florida’s weather provides both, making it a considerable environment for mold to grow all year round.


What are common ways to prevent mold?

  • Properly restoring water damages in the home is number one. Lingering leaks or sitting water from storm damages will cause mold growth.
  • When you notice black circular spots showing through the walls, the area is already affected, contact us immediately for an inspection of your home.
  • Prevent condensation
  • Prevent water leaks
  • Dry clothes in a dryer (do not dry clothes inside the home)
  • Remove wood piles from around the home
  • Dust often
  • Vacuum often
  • Fix any water damage the home may have
  • Use HEPA filters instead of the regular ones
  • Dry wet areas instantly
  • Ventilate the house often
  • Make sure your rain gutters are clean and not blocking water drainage.
  • Don’t leave old books, newspapers, or wood sitting unused for long periods.
  • Avoid putting carpet in rooms like bathrooms, kitchens, and basements.
  • Don’t ignore leaks from pipes or groundwater. Fix them as soon as possible.

What are the common precautions before a hurricane/storm?

  • Safety comes first! The safer you are the better. Be sure you secure your home. Close and secure all doors and windows.
  • Have all emergency contact numbers at hand. Write them on a piece of paper or cardboard. Place them in a visible and accessible location (refrigerator, next to the telephone or at your home’s entrance).
  • Try to have a mobile phone with a fully charged battery and if possible, a fully charged battery pack that is compatible to your cellular device.
  • Store all important documents in a waterproof container or bag. Even though they have been placed in waterproof receptacles, keep them in a location well above ground level. Use high cupboards or shelves but always in close proximity to your location and with easy access.
  • Make sure that all loose objects around the home are stored away or properly and securely tied down. These items may include: garden furniture, umbrellas, trampolines, garbage cans, pottery etc. This step prevents strong winds from picking the items up and making them projectiles. In case of a flood, they may break windows, block doors and become hazards for first responders attempting rescue.
  • Have lanterns and flashlights at hand. Most storms affect power lines and may cause power outages.
  • Keep drains and gutters clear of debris. This prevents minor flooding from occurring.
  • Buy air brick covers, sand bags or flood boards to block doorways.
  • If you live in the immediate areas at risk for hurricanes, the Center for Disease Control and Prevention (CDC) encourages you to be prepared for hurricane season. Hurricane season is from June 1 through November 30 each year.

What are the common precautions during a storm?

  • Stay indoors and away from windows.
  • If outdoors, shelter away from drains, gutters, creeks and waterways.
  • Be prepared for power outages.
  • Floodwater is dangerous! Never drive, walk or ride through floodwater.
  • Floodwater is toxic! Never play or swim in floodwater.